Delivery Information

 

I pride myself on a fast processing of orders placed! I know that once you have ordered, you don't want to be kept waiting so I will make every effort to get your parts sent to you as soon as possible. Items will be dispatched as soon as possible, normally within 2 working days. All UK shipments will be sent by Royal Mail 1st Class post. These can be expected to arrive within 2 days, but there is no guarantee associated with this service. Larger UK parcels may be sent via courier. All non-UK shipments weighing less than 2kg will be sent using the Royal Mail Airmail service. Depending on the quantity and amount of the order, tracking information will be available for this service. Delivery times will vary depending on the destination, but are typically 5 working days for mainland Europe and 10 days for more remote destinations. Non-UK shipments weighing more than 2kg will be sent using a courier service, typically DHL, Fedex or UPS. Delivery times will depend on the service used. I will send an email confirmation once the order has been shipped to all customers.

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Satisfaction Guarantee

 

I am proud to be able to offer you a no-quibble satisfaction guarantee. If you are not happy with your product in any way, then it can be returned to me for a full refund within 7 days of purchase. It is very important to me that you are 100% happy with your purchase and the service that you have received. If you are not happy, then I would kindly ask you to contact me and I will take whatever measures are necessary to put matters right.

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Returns Policy

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I am proud to be able to offer you a no-quibble satisfaction guarantee. If you are not happy with your product in any way, then it can be returned to me for a full refund within 7 days of purchase.

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The following conditions apply to the return of non-faulty products:

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• The buyer will be responsible for the cost of returning the goods.

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• Items must be received in a re-saleable condition.

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• Items should be returned unused in their original condition.

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• Items must be returned complete with all packaging in good condition.

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If there is a fault with your purchase, then please contact me to arrange its return and replacement - or a refund if that is what you prefer. The following conditions apply to the return of faulty products:

 

• The buyer should initially pay for the cost of returning the goods. This will be refunded immediately upon receipt of the returned goods.

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• Items are returned complete with all packaging wherever possible.

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I cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

 

Please contact me using either the 'Contact form' below or contact numbers: 01773 856287 / 07815 087445, if you wish to return an item before sending it, so I can expect its return.